Urban Mart Shipping Policy

Last updated: August 12, 2026

Thank you for shopping with Heaven Marts. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

• Orders are processed within 1–2 business days of being placed (Monday–Friday, excluding public holidays).
• Orders placed after 2:00 PM will be processed the next business day.
• You will receive an email confirmation once your order has been placed, and a second email with tracking information once it ships.

2. Shipping Methods & Delivery Times

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–7 business days	49
Express Shipping	1–3 business days	49
Same-Day Delivery (select areas)	Same day, if ordered before 12:00 PM	49

Delivery times are estimates and begin from the date of shipping, not the date of order. Actual delivery times may vary due to carrier delays, weather, or other circumstances beyond our control.

3. Shipping Rates

Shipping charges are calculated at checkout based on your delivery address, order weight/size, and selected shipping method. Free standard shipping applies automatically to eligible orders once the minimum order threshold is met.

4. Shipping Destinations

We currently ship to addresses within [Pakistan]. At this time, we do not offer international shipping. We do not ship to P.O. boxes for express or same-day orders.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your shipment by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your Heaven Marts account and viewing "Order History"

6. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please contact our customer support team at nslimited1100@gmail.com. We will work with the carrier to locate your package and resolve the issue as quickly as possible.

7. Incorrect Shipping Information

Heaven Marts is not responsible for orders delayed or misdelivered due to incorrect or incomplete address information provided at checkout. Please double-check your shipping details before completing your order.

8. Damaged or Missing Items

If your package arrives damaged or items are missing, please contact us within 48 hours of delivery with your order number and photos of the damaged item/packaging so we can process a replacement or refund.

9. Order Changes & Cancellations

Once an order has entered processing, we may be unable to modify the shipping address or cancel the order. Please contact customer support as soon as possible if you need to make a change.

10. Contact Us

If you have any questions about this Shipping Policy, please reach out to us at:

• Email: nslimited1100@gmail.com
• Phone: [03289603236]
• Hours: Monday–Friday, 9:00 AM – 9:00 PM

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Heaven Marts reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page.